Refund policy

Our Promise

We want you and your dog to love your Snoozlepup product. If something isn't right, we're here to help.

Return Window You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return Email us at hello.snoozlepup@gmail.com with your order number and the reason for your return. We'll respond with instructions. Please do not send items back before contacting us.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover it.

Damaged, Defective, or Wrong Items If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo. We'll arrange a free replacement or a full refund — no need to return the item in most cases.

Refunds Once your return is received and inspected (or your issue confirmed), we'll process your refund to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Non-Returnable Situations We cannot accept returns for items that have been used, washed, or damaged through normal use, or requests made more than 30 days after delivery.

Contact Questions about a return or refund? Reach us anytime at hello.snoozlepup@gmail.com.